Returns & Exchanges
At Molecule-Perfume, we want you to be completely satisfied with your signature scent. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on unopened and unused products.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Secure Packaging
Carefully pack the perfume in its original, unopened cellophane wrapping and secure it within a sturdy shipping box to prevent damage during transit.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our olfactory experts verify the product's condition, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing